Returns & Refunds
At Pet Loverz, customer satisfaction is always our top priority.
Our Quality Control Team will inspect your ordered item(s) before shipping out.
But if you are not satisfied with the item(s) you received, we can easily arrange an exchange or a refund for you.
Returns are accepted up to 21 calendar days after receiving your order.
PLEASE NOTE: To get exchange or refund all returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
This is how it works:
Please send us an e-mail at email@example.com, describe the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem. And we will look into it. Once the requsest is approved we will send you an e-mail with return address information. Once we will receive your returned item(s), we will send you an exchange item(s) or refund.
For returned items or items for exchange, we will need 2-3 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.
Please contact us at firstname.lastname@example.org for further help. We will do our very best to help you and reply to all messages within 24 hours.